As an example, say your e-mail address is When Catermonkey sends emails to your customers, by default the 'sender' field will show your company name but with an email address ending with 

The reason we do this, is to prevent e-mail from getting in your customer's SPAM boxes.

If you prefer to have your company's real email address there, you need to make a change to the DNS settings of your domain, and, after that, check the checkbox on the Branding & Design settings page.

Please do the following:

  • Log in to the page of the internet provider company where you registered your domain

  • Find the DNS settings page

  • Add a DNS Record, with type TXT, domein @ and with value/target

“v=spf1 ~all” 
  • Take care: if there already is such a record, edit that existing record, and make sure you add
  • ... just after the previous value for "v=spf1 " (note the space). Leaving the rest intact. 

  • After that, you have to wait a few hours for the changes to take effect.  

Wondering if your settings are correct? Shoot us a message in the chat, and we can check it for you.

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