As an example, say your e-mail address is info@mycompany.nl. When Catermonkey sends emails to your customers, by default the 'sender' field will show your company name but with an email address ending with @mail.catermonkey.com. 

The reason we do this, is to prevent e-mail from getting in your customer's SPAM boxes.

If you prefer to have your company's real email address there, you need to make a change to the DNS settings of your domain, and, after that, check the checkbox on the Branding & Design settings page.

Please do the following:

  • Log in to the page of the internet provider company where you registered your domain

  • Find the DNS settings page

  • Add a DNS Record, with type TXT, domein @ and with value/target

“v=spf1 include:mail.catermonkey.com ~all” 
  • Take care: if there already is such a record, edit that existing record, and make sure you add 

include:mail.catermonkey.com
  • ... just after the previous value for "v=spf1 " (note the space). Leaving the rest intact. 

  • After that, you have to wait a few hours for the changes to take effect.  

Wondering if your settings are correct? Shoot us a message in the chat, and we can check it for you.

Did this answer your question?