How do you set it up?
1. Create a (non-food) product in the product range
Go to the Product Range.
Click on +New product to create a product and set a price. The price is the value of the voucher – for example, €50. Give it a clear name, such as ‘Gift voucher €50’.
2. Tick the box to indicate that it is a gift voucher
Open the product.
Go to the “Product type, category, sales group and cost price” section.
Tick the ‘Sell as a gift voucher’ option.
3. Add the product to the widget
Go to Website widgets.
Find the gift voucher using the product search function.
Do you want to offer fixed amounts? If so, create multiple products: €25, €50, €100.
4. Customer places an order and pays
As soon as the online payment is received, the system automatically generates a code.
5. Where can I find the code?
The code is included in the confirmation email sent to the customer, and on the order itself in the ‘Gift Vouchers’ panel — showing the value and remaining balance. This is useful if a customer calls because they’ve lost the email.
Please
note:
This only works for online payments (Mollie/Stripe). For payments by invoice, cash or bank transfer, no code is currently generated — as there is no specific payment point to link it to.
One voucher per item. If someone orders 3 items, they will receive 3 separate codes, each worth one item — not a single voucher for 3×.
The value is what the customer has paid, including VAT.
A gift voucher is different from a discount code. A discount code is a rule (“10% off”) that anyone with that code can use; a gift voucher is for the amount someone has actually paid, and you can use it in instalments (€50 voucher, €20 spent → €30 remains).
Do you have any further questions about this? Please feel free to contact us!
Kind regards,
The Catermonkey Team 🍌