Introduction
This page explains how to delete your account for Catermonkey, the app by Catermonkey B.V. You can do it yourself in the app, or ask us by email. Below you can see what is deleted and what is kept.
Delete your account in the app
Open the Catermonkey app and sign in.
Owners and office users: tap More, then Settings. Staff: open the Settings tab.
Tap Delete account. The app shows what happens to each company account you belong to.
Tap Delete account, then Delete to confirm.
You are signed out on every device straight away.
Do you have a subscription through the App Store or Google Play? Deleting your account does not cancel it. Cancel it in the App Store or in Google Play first.
Delete your account without the app
Send an email from the address you sign in with to support@catermonkey.com and ask us to delete your account. You can also ask in the chat on our website or in the app. We handle your request within 30 days and confirm it by email.
What happens, and when
Straight away: you are signed out on every device, the app stops sending you notifications, and apps you connected, such as Claude or ChatGPT, lose access.
For 30 days: you can change your mind. Sign in again within 30 days and your account is no longer deleted.
After 30 days: we delete your account. That is your name, your email address, your login details, any Apple or Google sign-in linked to it, and your personal settings, such as your mail settings and saved filters.
The company account
What happens to the company account depends on who else uses it:
Other people use it too. The company account and its data stay with them. Orders, quotes and invoices you worked on belong to the company and stay with it.
You are the only owner, and others use it too. First make another user owner, on the web. Then you can delete your account.
You are the only user. The company account closes straight away. After 30 days we delete it with all its data: orders, quotes, invoices, customers, products and files.
What we keep
Our own billing records. The invoices Catermonkey B.V. sent you for your subscription are part of our accounts, which the law requires us to keep for 7 years.
Belgian cash-register data. If you use the Catermonkey cash register in Belgium, its fiscal journal must be kept by law. We do not delete that company account automatically, and contact you about it.
Backups. Our backups follow the same 30-day schedule: 30 days after we delete your data, it is gone from them too.
Frequently asked questions
I need my invoices for my own records. What should I do?
Download them before you delete your account. If you are the company's only user, its invoices are deleted with it after 30 days.
I deleted my account by mistake.
Sign in again within 30 days. Your account, and a company account that closed with it, are back as they were.
Does deleting my account cancel my subscription?
A subscription through the App Store or Google Play is not cancelled: cancel it there. A subscription you pay to Catermonkey directly stops when the company account closes.