An internal server error usually indicates a system error, but can also be caused by one of the following:
Use of emojis/emoticons:
Emojis are currently not supported by Catermonkey. Have you placed an emoji somewhere in a text box? If so, please remove it.
Copied email content with external links or images:
Have you pasted text from an email into an assignment (e.g. an image or link)?
External content such as this can cause error messages when generating or downloading documents (like PDF's).
Still getting an error message?
Have you checked the above points, but the error persists?
Feel free to send us a message via chat, preferably with a screenshot of the error message. We are happy to help!
Do you have any questions about this? Feel free to contact us!
Kind regards,
The Catermonkey team 🍌