When you set your order to ‘Cancelled’ status, you can add a cancellation reason. In this article, I’ll explain how to add and edit these reasons.
Where can you find cancellation reasons?
You can find the cancellation reasons in the settings (cog icon at the bottom left)
How do you add new cancellation reasons?
Go to the settings (cog icon bottom left)
Scroll to ‘Cancellation reasons’
Click the “+” icon top right
Add a new reason
Save with the check icon
How do you add a cancellation reason to an assignment?
Go to an order
Edit the order details in the top right-hand corner
Change the status to ‘Cancelled’
You will now see the option to add the reason
Save the changes.
Do you have any questions? Please feel free to contact us!
Kind regards,
The Catermonkey Team 🍌