Suppose your company email address is “info@jouwbedrijf.com”. When Catermonkey sends a quote to your customer, Catermonkey can put “info@jouwbedrijf.com” in the sender field.

To prevent emails from ending up in the SPAM folder, the domain (in this case, company.nl) must “grant access” to our email system so that Catermonkey can send emails with your email address as the sender.

Log in to your domain provider and go to the page where you can change your DNS settings. How you do this varies depending on your provider. The domain provider is the company where you registered your domain (in this example, company.co.uk).

Add a new TXT record with the following settings:

Save the changes.

Please note: is there already an SPF record? If so, do not add a new one, but edit the current one. Then add the following immediately after “v=spf1 ”:

Please note: the code begins and ends with a space so that the inserted code does not touch the other code.

It usually takes a few hours for these changes to take effect!

In your Catermonkey account, go to Quote, Email and Brands and click on Email settings. Tick SPF record here:

If there is a green icon next to your email address below, you're in luck. If there is a red icon, you will need to check this again.

You can also check whether the DNS settings are correct via this website.

Enter your host domain (e.g. yourcompany.com) and set the type to TXT.

Then click on Resolve and check under Answer to see if the text has been added.

Do you have any questions about this? Please feel free to contact us!

Kind regards,

The Catermonkey Team 🍌